Parents of current students are often staunch advocates, and most are not well versed in higher education disability laws and reasonable accommodations. How do we educate parents to better serve students and prepare them for adult life? Our administrations are often quick to look for resolutions for parents who complain, often to the detriment of our policies. What can we do to increase administration's support and simultaneously work with students and educate parents? This panel, which includes participants from two-year, four-year and professional schools, will discuss creative strategies to address the issues, including de-escalation techniques.